TERMS OF USE
This document is an electronic record in terms of the Information Technology Act, 2000 and the rules framed thereunder. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, and Rule 3(1) of Information Technology (Intermediary Guideline and Digital Media Ethic Code) Rules, 2021 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of the https://www.phablecare.com/index.html website
ACCESSING, BROWSING OR OTHERWISE USING THE PLATFORM (DEFINED HEREINAFTER) INDICATES YOUR ACCEPTANCE OF ALL THE TERMS AND CONDITIONS IN THESE TERMS OF USE. PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE PROCEEDING. YOU DECLARE YOUR WILLINGNESS TO ABIDE AND BE BOUND BY THESE TERMS OF USE THROUGH YOUR USE OF THE PLATFORM. IF YOU DO NOT AGREE WITH THE TERMS OF USE, PLEASE DO NOT USE THE PLATFORM. THESE TERMS OF USE WILL BE EFFECTIVE IMMEDIATELY UPON YOUR ACCEPTANCE OF OUR TERMS AND CONDITIONS, YOUR USE OF OUR PLATFORM BEING INDICATIVE OF SUCH ACCEPTANCE. THESE TERMS OF USE SHALL BE ENFORCEABLE AGAINST YOU IN A THE SAME MANNER AS ANY OTHER WRITTEN AGREEMENT.
IF YOU DO NOT AGREE WITH THE TERMS OF USE, PLEASE DO NOT ACCESS THIS PLATFORM FOR ANY SERVICES.
INTRODUCTION
SCOPE OF SERVICE
The Platform provides an internet based data aggregation service that collates, gathers, organizes and analyses data from different sources or devices to provide real-time feedback / overall view of a person/ User’s physiological health. The Platform provides an integrated service connecting patients to their doctors / hospitals and providing both parties real-time data in order to track treatment, behaviour and performance, thereby enabling a holistic and personally customized approach to health care management
Patients can use the Platform to integrate data from various smart devices that monitor different parameters or different aspects of their health. Patients cannot see data or details of any other person / patient or User and can only use the Platform for personal, non-commercial usage.
Doctors, hospitals and trained healthcare professionals can use the Platform to monitor and analyse variation in or discrepancies in different parameters of patients / Users on a real – time basis in order to better judge the effectiveness of any treatment regime and patients’ response to such treatment.
The Platform does not provide medical advice and should not be construed as a mechanism for Patients to self-diagnose or self-medicate. The Platform only offers a service of data collection and analyses and is meant to be used by trained healthcare professionals for better management of Patient treatment regimes. The Platform and the contents thereof are not to be construed as providing any medical advise and is not a substitute for consultation with a healthcare professional.
The Platform may collect sensitive personal information of patients/Users and share the same with persons entrusted by such patient / User to receive such information.
The Platform uses proprietary technology, software and medical algorithms designed and created by Phable Care in consultation with several leading doctors to analyse, evaluate and assess data collected by the Platform in respect of each individual patient / User.
ACCESS AND TRANSMISSION OF CONTENTS OF THE PLATFORM
Any downloading of Content is unauthorised and / or prohibited unless consent is received from Phable Care to authorize such download.
You may not modify any Content you download or print from the Platform or make any additional representations or warranty relating to it. Any attempt to make such modification shall be treated as hacking
You may not make or share any Content item originating from the Platform available for public access by any means whatsoever without obtaining prior written permission from this Platform.
You may forward Internet URLs (uniform resource locators) to third parties for private, non-commercial use, along with brief extracts that do not violate fair use guidelines
If any person/entity is found crawling the website for any commercial, business or other purposes, the same shall amount to offence and Phable Care shall be entitled to take appropriate action and claim damages, if any, as against such person/entity.
You may post, or otherwise make publicly available, excerpts from this Platform's Content items, in any publicly accessible forum, so long as they follow standard fair use guidelines and this Platform is cited alongside the excerpt as the original source with a hyperlink to this Platform
You may view, use, copy, and distribute the Materials found on the Platforms for internal, non-commercial, informational purposes only. You are prohibited from data mining, scraping, crawling, or using any process or processes that send automated queries to Phable Care. You may not use the Platform to compile a collection of listings, including a competing listing product or service. You may not use the Platform or any Content for any unsolicited commercial e-mail. Except as authorized in this paragraph, you are not being granted a license under any copyright, trademark, patent or other intellectual property right in the materials or the products, services, processes or technology described therein. All such rights are retained by Phable Care, its subsidiaries, and/or any third party owner of such rights.
You may not incorporate any portion of the software / source codes into other programs or compile any portion of it in combination with other programs, or otherwise copy, modify, create derivative works of, distribute, assign any rights to, or license Phable Care software in whole or in part. All software, services and features used in the Website / Platform are the property of Phable Care or its software suppliers and is protected by applicable copyright laws.
Users are responsible for all information and content uploaded or published by them. You are solely responsible for personal information and acknowledge that You shall not furnish any false or misleading information. You acknowledge that in the event that you have furnished any such false information, Phable Care will have all rights to initiate appropriate legal action against you for the same, including sharing your sensitive personal information with jurisdictional or governmental authorities.
Feedback :
Phable are has the right, but not the obligation to monitor and edit or remove any content posted by you as feedback. Phable Care cannot review all feedback made on its Platform. However, Phable Care reserves the right, but has no obligation, to monitor and edit, modify or delete any feedback (or portions thereof) which Phable Care in its sole discretion deems inappropriate, offensive or contrary to any Phable Care policy, or that violate the following terms. Phable Care reserves the right not to upload or distribute to, or otherwise publish through the Site or Forums any Communication which :
TERMINATION
Phable Care (as the context warrants) reserves the right to suspend or terminate services provided through the Platform and under this Terms of Use, with or without notice and to exercise any other remedy available under applicable law, in case of the occurrence of the following events:
Notwithstanding the above, Phable Care reserves the right to, in accordance with applicable law, remove the content published, shared, transmitted, stored or generated on the Platform by You in the event such content is found to be in violation of Clause IV above.
SHIPPING POLICY
CANCELLATION POLICY
EXCHANGE POLICY
PRIVACY POLICY
DISCLAIMER OF WARRANTIES
This Platform, makes no representations or warranties of any kind, express or implied, as to the operation of the Platform or the information, content, materials, or products on the Platform, including that:
LIMITATION OF LIABILITY:
ADVERTISEMENTS
INDEMNITY
You hereby agree to indemnify, defend and hold harmless Phable Care, , licensee, subsidiaries, successors, assigns and their respective office affiliates, agents, directors, officers, employees and shareholders from and against any and all claims, obligations, damages, losses, expenses, and costs, including reasonable attorneys' fees, resulting from:
MISCELLANEOUS
This Platform reserves the right to update, change, modify, add or remove the terms, conditions and notices of the Agreement without any prior notice to you. It is your responsibility to periodically review the most current version of the Agreement as your continued use of this Platform signifies your acceptance of any changed terms. As long as you comply with these Terms & conditions, we grant you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Platform.
Monitoring of Materials Transmitted By You : Changes may be periodically incorporated into the Platform. Phable Care may make improvements and/or changes in the products, services and/or programs described in the Platform without any prior notice. We are under no obligation to monitor the material hosted or published on or transmitted to the Platform. However, anyone using the Platform agrees that Phable Care may monitor the Platform’s contents periodically to (1) comply with any necessary laws, regulations or other governmental requests; (2) to operate the Platforms properly or to protect itself and its users. Phable Care reserves the right to modify, reject or eliminate any material residing on or transmitted to its Platform that it, in its sole discretion, believes is unacceptable or in violation of the law or these Terms and Conditions.
Deletions from Service Phable Care may delete any materials or content at the request of the user who submitted such material or content or at the request of a retailer / manufacturer / owner who has decided to ‘opt-out’ of the addition of materials or content to its advertising, including, but not limited to ratings and reviews provided by third parties. Phable Care reserves the right to delete (or to refuse to post to public forums) any material, information or content it deems detrimental to the system or is, or which may be, in the opinion of Phable Care, defamatory, infringing or violate of applicable law. Materials submitted to the Website for publication may be edited for length, clarity and/or consistency with Phable Care's editorial standards
Notices All notices, demands and other communications between you and Phable Care must be in writing and will be deemed to have been given (a) if mailed by registered post (b) if delivered by courier, (c) if sent by facsimile transmission and such transmission is confirmed as received, or (d) if sent by electronic mail, and such message is confirmed as received, in each case to the address, fax number or e-mail address specified below.
No. 2734, 1st Floor, 1st Sector HSR Layout, 16th Cross, 27th Main, Bangalore-560102 Email – support@phablecare.com
Severability : Should one or more provisions of these Terms of Use be found to be unlawful, void or unenforceable, such provision(s) shall be deemed severable and will not affect the validity and/or enforceability of the remaining provisions of the Terms of Use, which will remain in full force and effect.
False Information : If at any point of time, Phable Care finds that the information provided by you in your registration or web mail is false, Phable Care reserves the right to terminate your account and remove all or any content previously posted by you. You hereby agree to: (a) provide true, accurate and complete information about yourself to Phable Care / the Platform; and (b) maintain and promptly update the details or information to keep it true, accurate, current and complete.
Dispute Resolution :
Lucky Draw : Lucky draw is only applicable for selected order/offerings. Only delivered orders will be considered for a lucky draw. Rewards will be shared via an email within 48 hrs of the announcement of the winner. We reserve the right to amend these terms and conditions from time to time without further notice. Any such amendments we make shall be effective once we post a revised version of these Terms and Conditions on the Website/App. It is your responsibility to review Terms and Conditions regularly. Winner selection will be as per company's discretion Free gift for the offer will be as per company's discretion
PHABLE PLUS
Please go through these Phable Plus Terms carefully before you decide to avail the Phable Plus Plans facilitated by Phable Care on its Platform. The Phable Plus Terms set out herein are in addition to the Phable Care Terms and Conditions (available at https://www.phablecare.com/terms-and-conditions) read with the Privacy Policy (available at https://www.phablecare.com/privacy-policy), (the Terms and Conditions and Privacy Policy are together referred to as “Standard Policies”) and together they constitute a legal agreement between You and Phable. The Standard Policies and the Phable Care Health Plan Terms are to be read in connection with Your visit to the Platform and Your use of the Phable Plus Plan respectively. To the extent of any inconsistency between the Standard Policies and the Phable Plus Terms herein, the Phable Care Plus Terms herein shall prevail over the Standard Policies to the extent of the inconsistency.
These Phable Care Health Plan Terms apply to any persons who are subscribers to Phable Plus or subscribers on behalf or for the benefit of a particular person. The User (defined hereinafter) is required to be registered on the Platform and should have subscribed to the Phable Plus Plans. The User is hereinafter referred to as the “You” / “Your” / “User”. As a part of availing the Phable Plus Plans, You may choose different packages available pursuant to the Phable Plus Plan which best suits Your needs as per the plan details set out in Your Phable Care Application/ Platform or in these Terms (“Plan Details”). The User-specific details will be visible to You on Your purchased plan page (“Plan Page”) hosted on Your Phable Care Application/Platform.
If you have any questions about any part of these Phable Plus Terms, feel free to contact us either by calling us at +91 7406 147 147 (Working hours: Monday to Saturday, 9.00 am to 5.30 pm) or by sending us an email at support@phablecare.com.
By availing the Phable Plus Plan, you signify your acceptance of the terms of the Standard Policies and these Phable Care Health Plan Terms.
We reserve the right to modify or terminate any portion of these Phable Plus Terms and the Standard Policies for any reason and at any time, and such modifications shall be informed to You by appropriate notifications on the Platform. You should read these Phable Plus Terms and the Standard Policies at regular intervals. Your continued availing of the Phable Plus Plans following any such modification constitutes your agreement to follow and be bound by these Terms and the Standard Policies so modified.
You acknowledge that you will be bound by these Phable Plus Terms specifically for availing any of the Phable Plus Plans. If you do not agree with any part of these Phable Plus Terms and/or the Standard Policies, please do not use the Platform or avail the Phable Plus Plan.
Your access and use of the Health Plus Plan will be solely at the discretion of Phable Care.
II. CONDITIONS OF USE : You must be eighteen (18) years of age or older to register on the Platform to avail the Phable Plus Plans and You shall have the right, authority and capacity to use the Platform to avail the Phable Plus Plans and agree to and abide by these Terms.
III. TERMS OF THE PHABLE PLUS PLAN :
i. DocPlus: a) The DocPlus subscription can only be used for booking doctor consultations. b) The subscription is valid for a period of 6 months from the date of purchase. c) As a DocPlus member, Users are entitled to get a Flat 50% discount on the first 12 consultations and 35% discount on all consultations booked thereafter. d) A cashback of 5% would be credited to your Phable wallet upon the successful booking of all doctor consultations.
ii. Medicine Plus: a) The Medicine Plus membership can only be used for prescription medicines. b) The subscription is valid for a period of 3 months from the date of purchase or for 6 orders, whichever is earlier. c) As a Medicine Plus member, customers are entitled to get a Flat 35% discount on prescribed medicines + ₹50 in Phable wallet on all 6 orders. d) The Medicine subscription is only valid for medicine purchases.
iii. Lab Plus: a) The Labs Plus membership shall only apply to the test groups and tests as listed under the “All tests” tab. b) The subscription is valid for a period of 6 months from the date of purchase or for 6 orders, whichever is earlier. c) As a subscriber, customers are entitled to get a Flat 35% discount on tests + 5% of order value as cashback on all 6 orders. d) The subscription is only valid for tests listed under “All Tests” purchase.
iv. Essentials Plus: (Name approval needed) a) The Essentials Plus membership is valid for a period of 3 months from the date of purchase or for 6 orders, whichever is earlier. The User shall at his sole discretion, may subscribe to any one of the Phable Plus plans or all of the Phable Plus Plans.
For the purposes of the following terms and conditions (“Phable Care Consultation Terms”), the service provided to You (as defined below) is the facilitation of consultancies, as detailed hereinafter, with the practitioners, (healthcare providers including all its doctors and healthcare providers ) and other benefits that Phable Care may offer in the future, as a part of the Consultation with practitioners onboarded on the platform (“Consultation Service”). Phable Care operates and facilitates the Consultation Service provided through the Platform .
Please go through these Phable Care Consultation Terms carefully before you decide to book an consultation facilitated by Phable Care on its Platform. The Phable Care Consultation Terms set out herein are in addition to the Phable Care Terms and Conditions (available at https://www.phablecare.com/terms-and-conditions) read with the Privacy Policy (available at https://www.phablecare.com/privacy-policy), (the Terms and Conditions and Privacy Policy are together referred as “Standard Policies”) and together they constitute a legal agreement between You and Phable. The Standard Policies and the Phable Care Consultation Terms are to be read in connection with Your visit to the Platform and Your use of the Consultation Service respectively. To the extent of any inconsistency between the Standard Policies and the Phable Care Consultation Terms herein, the Phable Care Consultation Terms herein shall prevail over the Standard Policies to the extent of the inconsistency. These Phable Care Consultation Terms apply to any person who avails Consultation service on behalf or for the benefit of a patient. The User is required to be registered on the Platform and should have availed Consultation Service. The User is hereinafter referred to as the “You” / “Your” / “User” . As a part of availing the Consultation Service. If you have any questions about any part of these Phable Consultation Terms, feel free to contact us either by calling us at +91 7406 147 147 (Working hours: Monday to Saturday, 9.00 am to 5.30 pm) or by sending us an email at support@phablecare.com. By booking the consultation, you signify your acceptance of the terms of the Standard Policies and these Phable Care Consultation Terms. We reserve the right to modify or terminate any portion of these Phable Consultation Terms and the Standard Policies for any reason and at any time, and such modifications shall be informed to You by appropriate notifications on the Platform. You should read these Phable Consultation Terms and the Standard Policies at regular intervals. Your continued availing of Phable Consultation Plans following any such modification constitutes your agreement to follow and be bound by these Terms and the Standard Policies so modified. You acknowledge that you will be bound by these Phable Consultation Terms specifically for booking any consultation through the Platform. If you do not agree with any part of these Phable Consultation Terms and/or the Standard Policies, please do not use the Platform or avail the Consultation Service. Your access and use of the Consultation Service will be solely at the discretion of Phable.
You must be eighteen (18) years of age or older to register on the Platform to avail the Consultation Service and You shall have the right, authority and capacity to use the Platform for availing the Consultation Service and agree to and abide by these Terms.
Phable will ensure that Users are provided appointments on the booking of online and
in-person consultations. However, if such an appointment is later cancelled by the
Practitioner, or the same Doctor is not available for appointment, Phable bears no
liability.
The results of the search that Users perform on the app for Doctors should not be
construed as an endorsement of any such particular Doctor. If the User decides to engage
with a Doctor to seek medical services, the User shall be doing so at his/her own
risk.
The User shall show up to the in-person consultation once the consultation is booked
with the concerned practitioner.
Phable is not involved in providing any medical advice or diagnosis and hence is not responsible for any interactions between User and the Practitioner. User understands and agrees that Phable will not be liable for:
If the User wishes to cancel a video appointment, a cancellation fee of Rs 50 would be deducted and the remaining amount would be issued as refund.
In case the patient does not show up at the clinic for the paid booked consultation, the refund decision is at Phable’s discretion, and the same will be communicated after discussing with the concerned doctor.
In cases where the doctor with whom the user had booked an appointment is not able to meet the user and complete the consultation, the user has to call the customer support either by calling us at +91 7406 147 147 (Working hours: Monday to Saturday, 9.00 am to 5.30 pm) or by sending us an email at support@phablecare.com and raise a refund request within 5 (five) days from the date of booking. Once the instance is confirmed, full refund would be initiated.
For the purposes of the following terms and conditions (“Phable Care Pharmacy Terms”), the service provided to the user is (hereinafter referred to as the “You” / “Your” / “User”) the facilitation of purchase of drugs and other pharmaceutical products, and services offered for sale by third-party pharmacies/companies (“Pharmaceutical Goods and Services”), as detailed hereinafter. Phable Care operates and facilitates the sale and purchase of the Pharmaceutical Goods and Services through the Platform.
Please go through these Phable Care Pharmacy Terms carefully before you decide to avail the Pharmaceutical Goods and Services on the Platform. The Phable Care Pharmacy Terms set out herein are in addition to the Phable Care Terms and Conditions (available at https://www.phablecare.com/terms-and-conditions ) read with the Privacy Policy (available at https://www.phablecare.com/privacy-policy ), (the Terms and Conditions and Privacy Policy are together referred to as “Standard Policies”) and together they constitute a binding legal agreement between You and Phable. The Standard Policies and the Phable Care Pharmacy Terms are to be read in connection with Your visit to the Platform and Your use of the Pharmaceutical Goods and Services. To the extent of any inconsistency between the Standard Policies and the Phable Care Pharmacy Terms herein, the Phable Care Pharmacy Terms shall prevail over the Standard Policies to the extent of the inconsistency. Unless otherwise expressly stated, all defined terms in this Phable Care Devices Terms shall have the same meanings as in the Standard Polices.
If you have any questions about any part of these Phable Care Pharmacy Terms, feel free to contact us either by calling us at +91 7406 147 147 (Working hours: Monday to Saturday, 9.00 am to 5.30 pm) or by sending us an email at support@phablecare.com
By availing the Phable Care Pharmacy Terms, you signify your acceptance of the terms of the Standard Policies and these Phable Care Pharmacy Terms.
We reserve the right to modify or terminate any portion of these Phable Care Pharmacy Terms and the Standard Policies for any reason and at any time, and such modifications shall be informed to You by appropriate notifications on the Platform. You should read these Phable Care Pharmacy Terms and the Standard Policies at regular intervals. Your continued availing of Phable Care Pharmacy Terms following any such modification constitutes your agreement to follow and be bound by these Terms and the Standard Policies so modified.
You acknowledge that you will be bound by these Phable Care Pharmacy Terms specifically for availing any of the Pharmaceutical Goods and Services. If you do not agree with any part of these Phable Care Pharmacy Terms and/or the Standard Policies, please do not use the Platform or avail Pharmaceutical Goods and Services.
Your access and use of the Pharmaceutical Goods and Services will be solely at the discretion of Phable Care .
User adds to the cart, the Pharmaceutical Goods he/she is interested in ordering, through the Platform, by logging in through the Phable Care user id, uploads the prescription for ordering the medicine, specifies the delivery location and places the order. The pharmacy receives the request and prescription by the Platform. The pharmacy then verifies the order placed and the prescription uploaded, upon there being a stock, starts processing the order once indicated to Phable Care by pharmacy, Phable Care may inform the customer about the availability of the medicine or whether the medicine can be delivered to the particular location within the time slot requested.
We understand that You are over eighteen (18) years of age and are accessing this feature on the Platform, after having read the Phable Care Terms and Conditions . We are not liable in case, You have shared Your login id and password and a third-party is placing an order on behalf of You. You shall be solely liable for all the mishaps caused from the usage of Your account.
If You are the parent/legal guardian/authorised person for the patient disclosed herein, You affirm that You are over the age of majority, and have full authority to sign for and provide the above representations to the pharmacy/ Phable and/or its affiliates on the Patient's behalf.
On our app a Caregiver can order prescription medicines on Your behalf. Phable requires either You or Your nurse/caretaker (“Caregiver”) to confirm he/she is completely aware of the indications, side effects, drug interactions, effects of missed dose or overdose of the medicines he/she orders from us. It is imperative to seek professional advice from Your physician before purchasing or consuming any medicine from Phable.
The Platform, takes all precautions to strictly abide by the laws and regulations set forth in the dispensing of prescription medications. By placing the order for Your prescription medicines, You acknowledge and accept the following terms regarding the purchase of any prescription medicines.
Phable Care or the Pharmacy will not dispense any prescription medication without a valid prescription from a licensed physician. Also, before You can choose the low-cost generic option/generic option in the app, please ask Your doctor to add the generic drug to Your prescription or list the salt names instead of a specific brand name. You further acknowledge and accept that, in the absence of generic option or salt name of the prescription medicines, the concerned third-party pharmacy would not dispense a substitute drug in place of the prescription medication.
Phable Care may, at its discretion, share Your prescription and other pertinent information with a third-party network of certified medical doctors.
If You are ordering prescription medication(s), You hereby confirm that You will send us a scanned copy of Your valid prescription(s) and this prescription shall then be subject to the scrutiny of and approval by our qualified pharmacists/ third-party pharmacies. In the event that our qualified pharmacists/ third-party pharmacies observe any discrepancy in the prescription uploaded by You, they shall cancel the order immediately.
If You are ordering prescription medication(s), You may also be required to make the original prescription available at the time of receipt of delivery of prescription drugs. You shall allow the delivery agent to stamp the original prescription at the time of medicine delivery failing which, medicines will not be delivered.
In case the prescription(s) provided by You is rejected for any reason after screening, You will have the option of consultation via telemedicine with a qualified doctor arranged by us. You are aware of the potential risks, consequences, and benefits of teleconsultation.
If You do not understand any of the information provided in the prescription, please verify it with the doctor or the pharmacist. Please stop further use of the prescribed medicines in case of any adverse reaction / side effects and immediately visit the nearest registered medical practitioner for an in-person consultation.
The drug information provided is for informative purposes only and this Platform is not intended to provide diagnosis, treatment or medical advice. We are not liable for any adverse effects or harm to You as a result of Your reliance on the information in the Platform.
By Your use of the services, You acknowledge that such use is at Your sole risk, including responsibility for all costs associated with all necessary servicing or repairs of any equipment You use in connection with these services.
As partial consideration for Your access to our services and use of the content, You agree that Phable Care is not liable to You in any manner whatsoever for decisions You may make or Your actions or non-actions in reliance upon the content.
There are options of ‘cash on delivery’ and ‘payment by card’ on delivery. We may, occasionally, add discounts/ cashbacks, but this may change from time to time. The discounts/cashbacks added can be redeemed for various goods/ services offered for sale by relevant third-party pharmacies on Phable.
All our product prices include all applicable statutory taxes, fees and subject to availability.
We reserve the right to correct any inaccuracies or omissions related to pricing and product availability/descriptions, even after You have submitted Your order, and to change or update any other information at any time without prior notice.
Please note that delivery times are estimates only and are not guaranteed, due to circumstances out of our control.
You can make the payment via any one of the following methods of payment: Credit/Debit Card, Net Banking or Cash on Delivery.
Credit/Debit Card and Net Banking Payments are processed via our online payment service partners.
Phable Care may accept or decline any order placed by a Customer in its absolute discretion without liability to You.
We reserve the right, without prior notice, to limit the order quantity of any medicine/such other products.
We acknowledge and You agree that You have fully and accurately disclosed Your personal information and personal health information and consent to its use by the third-party pharmacy, Phable Care and/or its affiliates. You confirm that You have had a physical examination by a physician and do not require a physical examination.
You understand that all products shall be sold & dispensed by a registered pharmacist.
If You are the patient/parent/authorised person on behalf of the patient, You authorise and appoint the third-party pharmacy/ Phable Care and/or its affiliates, as Your attorney and agent, to take all steps, sign all documents and to act on Your behalf as if You were personally present and acting for Yourself for the limited purposes of (a) obtaining a valid prescription for any prescription which You have sent the pharmacy; and (b) packaging Your prescriptions and delivering them to You.
By making a purchase through our Platform, You hereby authorise third-party Pharmacy/ Phable Care and/or its affiliates to ship the order by post/courier to Your designated location. This authorisation shall include, but not be limited to: collecting and using Your personal and personal health information as reasonably necessary for the fulfillment of Your order.
Your information, i.e. prescription when uploaded while placing an order for medicines, shall be made available to third-party pharmacies for the purpose of sourcing the medicine and having it delivered to You.
Phable Care reserves the right to set quantity-per-order limits on any and all items sold on these the app. Phable Care may also limit the item quantity available to any single User. These restrictions may be applied to orders using the same credit card or billing or shipping address.
Phable Care is an e-Commerce platform, we only provide technology to ensure that You can order medicines and the same can be delivered to You. Should there be any issues with regard to the same then Phable shall not be liable because Phable Care is neither the manufacturer nor the pharmacist selling the same. We are not the manufacturers of the medicines and all the orders are merely routed for delivery by us through our representatives or agents and we shall not be liable for any mishaps.
A substitute will only be made in the event an item is out of stock and the identical brand and product is available in a form that is of equal or greater value, e.g. larger quantity, packaged with a trial sample, updated product packaging, etc. A product substitution will occur at no extra cost and, if the substituted item is less expensive than the original item, the lower price will be charged.
The information provided on the app/website or through our services is intended for informational purposes only, and is not intended to diagnose, treat, cure or prevent any disease.
We do not endorse any views or opinions that may be included in the app/website content, or other information provided through our app/website. Your submission of questions or reviews on our Pharmaceutical Goods and Service does not constitute a professional relationship between You and Phable.
We provide links to third-party websites, our online payment service partners, which process Your Net Banking and Credit/Debit Card payments, respectively.
We provide content on our app, but they do not, contain information about all medical conditions and not all information could be applicable to Your personal circumstances. The content is not intended for diagnosis and should not be used as a substitute for consultation with Your physician. We do not warrant content to be accurate, complete or current. Phable Care is a distributor of such content and not its publisher. Our third-party suppliers may express certain opinions or provide certain information and offers. The content we make available, whether it is about the products/services, have been provided on an “as is” and “as available” basis without warranty of any kind, whether express, implied or statutory. Phable Care makes no warranties as to the completeness, accuracy, timeliness, or reliability of information or offers supplied by third parties and published by Us on the Platform. Phable Care does not guarantee or warrant the performance of any third-party, including any such third-party's conformance to any law, rule, regulation or policy. To the full extent not precluded by applicable law, we disclaim and exclude all warranties with respect to all services, information and/or products contained on these services, or linked hereto (collectively throughout, “content”), express, implied or statutory.
The commercial/contractual terms include without limitation - price, shipping costs, payment methods, payment terms, date, the period and mode of delivery, warranties related to the goods and services offered for sale by the third-party pharmacies, and after-sales services related to such goods and services are as provided by the third-party pharmacies. We do not exercise any control over, and do not determine or advise or in any way involve ourselves in the offering or acceptance of, such commercial / contractual terms offered by and agreed to, between You and the third-party pharmacies.
All items listed on the app by the third-party pharmacies, are third-party products. We have no control over such third-party goods and services. The authenticity and genuineness of the goods and services made available by the third-party pharmacies through the Platform shall be the sole responsibility of the third-party pharmacies. You understand and agree that we shall have no liability with respect to the authenticity of the pharmaceutical goods and services being facilitated through the application.
The third-party pharmacies are solely responsible for ensuring that the Pharmaceutical Goods and Services offered for sale are kept in stock for the successful fulfillment of orders received. Consequently, Phable Care is not responsible if the third-party pharmacies do not satisfy the contract for the sale of Pharmaceutical Goods and Services which are out of stock, back-ordered or otherwise unavailable, but were shown as available on the app at the time of placement of order by You.
This disclaimer includes, but is not limited to, any and all warranties of merchantability, fitness for a particular purpose and non-infringement.
We expressly disclaim liability for technical failures, incomplete, scrambled or delayed transmissions and/or technical inaccuracies, as well as unauthorized access of user transmissions by third parties.
Phable Care reserves the right to limit quantities on all items. Each advertised item must be readily available for sale, unless specifically noted on these services will not issue a rain check or place a backorder for items that are out of stock.
We take all reasonable care to ensure the availability of the a substitute will only be made in the event an item is out of stock and the identical brand and product is available in a form that is of equal or greater value, e.g. larger quantity, packaged with a trial sample, updated product packaging, etc. A product substitution will occur at no extra cost and, if the substituted item is less expensive than the original item, the lower price will be charged.
We function 24 hours every day, 365 days per year. However, the Platform may become temporarily unavailable due to maintenance, server or other technical issues, or for reasons beyond our control. We do not warrant uninterrupted access to this app/website or any linked website. However, we may, but shall not be obliged to, issue a notice when we know of scheduled maintenance of our app/website.
Orders are taken with prescription, without which all orders shall be cancelled.
If, the order delivery fails multiple times then it is considered a failure of order.
We have the right to cancel the order if we have not received the prescription for the order.
At the Platform, we do our best to ensure that our customers are completely satisfied with our products and we are happy to issue a full refund based on the conditions listed below:
a. For orders of medicines. If eligible for return, the products can be returned within seven (7) days from the date of delivery.
To return a product, the customer needs to reach out to the Customer Support team at support@phablecare.com. The Customer support team will assess the genuineness of the claim and accordingly initiate a return if found valid.
Note:
1. Please keep the product in its original packaging with all the labels intact.
2. Please keep the copy of the invoice also ready for verification.
3. The refund for the returned items will be processed once the product reaches our warehouse and meets the eligibility for return.
The product will quality for refund if it meets the following one or more criteria:
a. The ordered item(s) is/are lost or damaged during transit or is delivered in a tampered state (subject to photographic / other proofs establishing the said tampering);
b. The ordered item(s) is/are past its expiry date at the receipt period.
c. The ordered item(s) is/are returned by the User in acceptable physical condition.
The return item will be picked up within Five (5) to Seven (7) working days from date raising a return. Refund will be completed within seven (7) to ten (10) working days from the date on which the product reaches the sellers warehouse. The refund will be deposited to the original mode of transfer or to Your account in case Cash-on-Delivery was selected as payment method. Phable Care has no control over the bank’s refund processing time.
To request a refund, simply email us Your order details, including the reason why You are requesting a refund. You could also reach out to the Customer Support team, We take customer feedback very seriously and use it to constantly improve our quality of service.
For the purposes of the following terms and conditions (“Phable Care Health Plan Terms”), the service provided to You (as defined below) is the facilitation of health plans, as detailed hereinafter, with the practitioners, (healthcare providers including all its doctors, agents, employees, health coaches) and other benefits the Phable Care may offer in future, as a part of the subscription to the Phable Care health plan (“Health Plan Service” / “Plan”). Phable Care operates and facilitates the Health Plan Service provided through the Platform.
Please go through these Phable Care Health Plan Terms carefully before you decide to avail the
Health Plan Service facilitated by Phable Care on its Platform. The Phable Care Health Plan
Terms set out herein are in addition to the Phable Care Terms and Conditions (available at
https://www.phablecare.com/terms-and-conditions) read with the Privacy Policy (available at
https://www.phablecare.com/privacy-policy), (the Terms and Conditions and Privacy Policy are
together referred to as “Standard Policies”) and together they constitute a legal agreement
between You and Phable. The Standard Policies and the Phable Care Health Plan Terms are to be
read in connection with Your visit to the Platform and Your use of the Health Plan Service
respectively. To the extent of any inconsistency between the Standard Policies and the Phable
Care Health Plan Terms herein, the Phable Care Health Plan Terms herein shall prevail over the
Standard Policies to the extent of the inconsistency.
These Phable Care Health Plan Terms apply to any person who subscribes to the Health Plan
Service on behalf of or for the benefit of a patient. The User is required to be registered on
the Platform and should have subscribed to the Health Plan Service. The User is hereinafter
referred to as the “You” / “Your” / “User”. As a part of availing of the Health Plan Service,
You may choose different packages available pursuant to the Health Plan Service / Plan which
best suits Your needs as per the plan details set out in Your Phable Care Application/ Platform
(“Plan Details”). The User-specific details will be visible to You on Your purchased plan page
(“Plan Page”) hosted on Your Phable Care Application/Platform.
If you have any questions about any part of these Phable Care Health Plan Terms, feel free to
contact us either by calling us at +91 7406 147 147 (Working hours: Monday to Saturday, 9.00 am
to 5.30 pm) or by sending us an email at support@phablecare.com.
By availing the Health Plan Service, you signify your acceptance of the terms of the Standard
Policies and these Phable Care Health Plan Terms.
We reserve the right to modify or terminate any portion of these Phable Care Health Plan Terms
and the Standard Policies for any reason and at any time, and such modifications shall be
informed to You by appropriate notifications on the Platform. You should read these Phable Care
Health Plan Terms and the Standard Policies at regular intervals. Your continued availing of
Health Plan Service following any such modification constitutes your agreement to follow and be
bound by these Terms and the Standard Policies so modified.
You acknowledge that you will be bound by these Phable Care Health Plan Terms specifically for
availing any of the Health Plan Service. If you do not agree with any part of these Phable Care
Health Plan Terms and/or the Standard Policies, please do not use the Platform or avail the
Health Plan Service.
Your access and use of the Health Plan Service will be solely at the discretion of Phable.
You must be eighteen (18) years of age or older to register on the Platform for availing the Health Plan Service and You shall have the right, authority and capacity to use the Platform for availing the Health Plan Service and agree to and abide by these Terms.
Term:The Health Plan Service subscribed by You will be valid for the period as per the Plan Details commencing from the date of the subscription of the Health Plan Service (“Term”). After the expiry of the Term, You may choose a different Plan as per the Plan Details and subscribe thereto or renew Your existing subscription, on such terms that are valid and subsisting as on date of subscription or renewal. The benefits under the Health Plan Service cannot be carried forward after the expiry of the Term.
Registration:The User is a registered user on the Platform and has subscribed to the Health Plan Service on the Platform by paying the applicable fees as per the Plan Details. You could avail the Plan solely for Yourself.
Information:As a part of the registration process for Health Plan Service, You will fill in certain personal information and details in order to create a medical history and profile which will be accessible to the Practitioners. The information shared by You will be dealt with in accordance with the Standard Policies.
Health Plan Service details:As a part of Health Plan Service, You are entitled to benefits (which may include such number of consultations, discounted health check-ups, discounts/offers on diagnostics tests, or any other benefit that Phable Care may at its discretion offer in the future) that are set out in the Plan Details.
Health Plan Service process:After subscribing to Health Plan Service, You may be eligible to avail the benefits covered under the Health Plan Service as under:
As part of the Health Plan Service, You are entitled to a certain number of consultations with Covered Practitioners in accordance with the Plan Details (“Covered Consultations”). For the purposes of these Terms, “Covered Practitioners” are those Practitioners who have been onboarded by Phable Care to provide You with the Covered Consultation as part of the Health Plan Service. The number of Covered Consultations that You are eligible for shall be displayed under Your Health Plan Page. The Covered Consultations can be availed by You in accordance to the subscribed Health Plans. It is clarified that the benefits under the Covered Consultations shall be accessible only as part of the Health Plan Service subscribed by You. Further, if You have exhausted the Covered Consultations under the Health Plan Service, You will still be able to avail other benefits which are a part of the Health Plan Service, however, if You seek a consultation with the Covered Practitioners after exhausting the Covered Consultation, You will have to pay to the Covered Practitioner their standard rate at their establishment.
As part of the Health Plan Service, You may be eligible to receive a few diagnostic tests availed (undertaken by diagnostic centres) through the Platform for the Term as per the Plan Details. For the purposes of these Terms, “Diagnostic Centres” are those diagnostic centres that have been onboarded by Phable Care to offer You diagnostic tests under the Health Plan Service. It is to be noted that the terms applicable to Phable Care and User on diagnostic tests will apply ‘as is’ under these Terms. The lab that You choose for the diagnostic test may offer an at-home diagnostic service and may offer walk-in tests at its discretion. It is further clarified that Phable Care does not conduct any diagnostic tests but is only a facilitator between the User and the Diagnostic Centres. Phable Care is in no manner liable for or responsible for the actual test and analysis undertaken by the Diagnostic Centre. Phable Care disclaims and excludes all warranties in relation to any diagnostic service availed by the User as part of the Health Plan Service.
As a benefit extended to You as a subscriber to Health Plan Service, You may get health check-ups during the Term of the subscription. The details (including the number) of health check-ups will be visible to You under your Plan Page. Health check-ups would be provided by the Covered Practitioners and the Diagnostic Centres.
As benefit extended to You as a Subscriber to Health Plan Service, You may be entitled to certain fitness during the Term of the subscription. The details of the same are visible to You under the Plan Page. The fitness sessions will be provided by the fitness coaches onboarded by the Platform.
You will pay to Phable Care at the time of subscribing to the Health Plan Service, at the rates set out in the Plan Details. At the time of visiting the establishment of the Practitioner for Covered Consultation, You are not required to pay any amount as long as your eligibility for Covered Consultations is valid and has been set out in Plan Details.
You may have an option to cancel Your subscription to the Health Plan Services within 7(Seven) days of availing such Health Plan Service. You will contact Phable Care on the customer support chat channel regarding cancelling Your subscription to the Health Plan Service. Further, Phable Care may refund the amount paid by You towards your subscription to the Health Plan Services, subject to the following conditions:
As a part of Health Plan Service, You may be entitled to certain discounts, offers and benefits. It is clarified that none of these benefits under Health Plan Service can be redeemed for cash.
The Phable Care Health Plan Terms herein are required to be read in conjunction and addition with the applicable user terms under the Standard Policies. In case of any inconsistency between the Phable Care Health Plan Terms and the Standard Policies, the Phable Care Health Plan Terms will prevail to the extent of the inconsistency.
For the purposes of the following terms and conditions (“Phable Care H&W Product Terms”), the service provided to the user is (hereinafter referred to as the “You” / “Your” / “User”) is the facilitation of purchase of third party manufactured health and wellness(“H&W”) Products (“ H&W Product(s)”), as detailed hereinafter. Phable Care operates and facilitates the purchase and sale of H&W Products supplied and manufactured by H&W brands(“Partner”) through the Platform.
Please go through these Phable Care H&W Product Terms carefully before You decide to purchase the H&W Product on the Platform. The Phable Care H&W Product Terms set out herein are in addition to the Phable Care Terms and Conditions (available at https://www.phablecare.com/terms-and-conditions) read with the Privacy Policy (available at https://www.phablecare.com/privacy-policy ), (the Terms and Conditions and Privacy Policy are together referred as “Standard Policies”) and together they constitute a binding legal agreement between You and Platform. The Standard Policies and the Phable Care H&W Product Terms are to be read in connection with Your visit to the Platform and Your purchase of the H&W Products. To the extent of any inconsistency between the Standard Policies and the Phable Care H&W Product Terms herein, the Phable Care H&W Product Terms shall prevail over the Standard Policies to the extent of the inconsistency.
Unless otherwise expressly stated, all defined terms in this Phable Care H&W Product Terms shall have the same meanings as in the Standard Polices.
If You have any questions about any part of these Phable Care H&W Product Terms, feel free to contact us either by calling us at +91 7406 147 147 (Working hours: Monday to Saturday, 9.00 am to 5.30 pm) or by sending us an email at support@phablecare.com.
By purchasing the H&W Product on the Platform, You signify Your acceptance of the terms of the Standard Policies and these Phable Care H&W Product Terms.
We reserve the right to modify or terminate any portion of these Phable H&W Product Terms and the Standard Policies for any reason and at any time, and such modifications shall be informed to You by appropriate notifications on the Platform. You should read these Phable H&W Product Terms and the Standard Policies at regular intervals. Your continued use of Platform following any such modification constitutes Your agreement to follow and be bound by these terms and the Standard Policies so modified.
You acknowledge that You will be bound by these Phable H&W Product Terms specifically for availing any of the H&W Products. If You do not agree with any part of these Phable H&W Product Terms and/or the Standard Policies, please do not use the Platform or purchase H&W Product.
Your access and purchase of the H&W Product will be solely at the discretion of Phable.
Your order is an offer to us to buy the H&W Product in Your order. When You place an order to purchase a H&W Product from us, You will receive an Email confirming receipt of Your order and containing the details of Your order (the "Order Confirmation Email").
The Order Confirmation E-mail is acknowledgement that we have received Your order and does not confirm acceptance of Your offer to buy the H&W Product(s) ordered. We only accept Your offer and conclude the contract of sale for a H&W Product ordered by You, when the H&W Product is dispatched to You and an e-mail confirmation is sent to You that the H&W Product has been dispatched to You (the "Dispatch Confirmation Email").
If Your order is dispatched in more than one package, You may receive a separate Dispatch Confirmation Email for each package, and each Dispatch Confirmation E-mail and corresponding dispatch will conclude a separate contract of sale between You and us for the H&W Product(s) specified in that Dispatch Confirmation Email.
In case the H&W Product was not delivered or any item is missing and you received a delivery confirmation email/SMS, report the issue within 48hrs from the date of delivery confirmation for us to investigate. The company shall not entertain any complaints post 48 hours of the delivery confirmation email/SMS.
We sell H&W Products only in quantities which correspond to the typical needs of an average household. This applies both to the number of H&W Products ordered within a single order and the placing of several orders for the same H&W Product where the individual orders comprise a quantity typical for a normal household. (B2C)
What comprises a typical individual's consumption quantity limit shall be based on various factors and at the sole discretion of the Partner or Phable and may vary from individual to individual.
We have the right to cancel a H&W Product at any point in time without any explanation and Phable has the right not to allow business purchases on Phable to You if a fraudulent activity is identified.
We list availability information for H&W Products sold by us on the website, including on each H&W Product page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about the availability sold by the individual Partner. Please note that dispatch estimates are 2-3 days. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, you will be informed by email if any H&W Products you order turn out to be unavailable.
Images of the H&W product are mentioned in the Our H&W Product page for promotional/representational purposes only. Before placing Your order kindly go through the detailed information about the H&W Product description.
You can cancel Your order for a H&W Product at no cost any time before we send the Dispatch Confirmation Email relating to that H&W Product by reaching out to us either by calling us at +91 7406 147 147 (Working hours: Monday to Saturday, 9.00 am to 5.30 pm) or by sending us an email at support@phablecare.com.
The Partner retains the right to cancel any such order placed by You, at its sole discretion and the You shall be intimated of the same by way of an email/SMS. Any Payments by You in case of such cancellation by Partner, shall be refunded to the You.
The H&W Products are properly packed and secured and protected in such a manner as to enable them to reach the delivery address in good condition.
Each delivery of the H&W Product is accompanied by a delivery note which shows the date of the purchase order form, the order number (if any), the type and quantity of the H&W Product (including the serial/code number of the H&W Product, if applicable).
Open Box / Unpacked Deliveries Kindly do not accept the delivery if the box is unsealed/opened. Once You have accepted an open box/unpacked delivery, no return request will be processed, except for manufacturing defects.
The return policy period depends on the H&W Product category. The return period/eligibility for the H&W Products supplied by the following Partners is as follows:
The H&W Product marked as "non-returnable" on the H&W Product detail page cannot be returned by You. Please visit the specific H&W Product page for additional details. If You have received a non-returnable H&W Product in a damaged/defective condition, You can contact us within 48 hours from the delivery of the H&W Product. We will not accept the "non-returnable" H&W Product if We are contacted later than 48 hours from the delivery of the H&W Product.
Your H&W Products are not eligible for return/replacement, and refund after the Fourteen (14) Business Days return period has expired. You must reach out to the manufacturer for any returns or replacements post the expiration of the return period if the H&W Product is under Warranty Service as per manufacture guidelines.
Return/Replacement will be processed only if it is within the return window mentioned on the respective H&W Product page, additionally following conditions are met. In the event that H&W Products are within the return window of the respective, Phable shall not accept the returned H&W Product if:
The H&W Products shall not be eligible for return/replacements in some cases, including but not limited to:
In the event of return of the H&W Products to us, kindly take the Image/video of the H&W Product while returning to the delivery person.
Refunds will be processed once we receive the H&W Product to us and is verified. The condition of the H&W Product should be the same as a shared image/video by the customer.
The refund for prepaid orders will be processed within seven (7) working days from the date of receiving H&W Product to the original payment form.
In the event the User sends/returns a wrong H&W Product to Us, we may at Your request, re-send any wrong product sent. The courier expenses for the same shall be borne by You and the Company.
For the purposes of the following terms and conditions (“Phable Care Product Terms”), the service provided to the user is (hereinafter referred to as the “You” / “Your” / “User”) the facilitation of purchase of third party manufactured product (“Product(s)”), as detailed hereinafter. Phable Care operates and facilitates the purchase and sale of Products through the Platform.
Please go through these Phable Care Product Terms carefully before You decide to purchase the
Product on the Platform. The Phable Care Product Terms set out herein are in addition to the
Phable Care Terms and Conditions (available at https://www.phablecare.com/terms-and-conditions)
read with the Privacy Policy (available at https://www.phablecare.com/privacy-policy ), (the
Terms and Conditions and Privacy Policy are together referred as “Standard Policies”) and
together they constitute a binding legal agreement between You and Platform. The Standard
Policies and the Phable Care Product Terms are to be read in connection with Your visit to the
Platform and Your use of the Product. To the extent of any inconsistency between the Standard
Policies and the Phable Care Product Terms herein, the Phable Care Product Terms shall prevail
over the Standard Policies to the extent of the inconsistency.
Unless otherwise expressly stated, all defined terms in this Phable Care Product Terms shall
have the same meanings as in the Standard Polices.
If You have any questions about any part of these Phable Care Product Terms, feel free to
contact us either by calling us at +91 7406 147 147 (Working hours: Monday to Saturday, 9.00 am
to 5.30 pm) or by sending us an email at support@phablecare.com.
By purchasing the Product on the Platform, You signify Your acceptance of the terms of the
Standard Policies and these Phable Care Product Terms.
We reserve the right to modify or terminate any portion of these Phable Product Terms and the
Standard Policies for any reason and at any time, and such modifications shall be informed to
You by appropriate notifications on the Platform. You should read these Phable Product Terms and
the Standard Policies at regular intervals. Your continued use of Platform following any such
modification constitutes Your agreement to follow and be bound by these terms and the Standard
Policies so modified.
You acknowledge that You will be bound by these Phable Product Terms specifically for availing
any of the Product. If You do not agree with any part of these Phable Product Terms and/or the
Standard Policies, please do not use the Platform or purchase Product.
Your access and purchase of the Product will be solely at the discretion of Phable.
Your order is an offer to us to buy the Product in Your order. When You place an order to
purchase a product from Us, You will receive an Email confirming receipt of Your order and
containing the details of Your order (the "Order Confirmation Email").
The Order Confirmation E-mail is acknowledgement that we have received Your order and does not
confirm acceptance of Your offer to buy the product(s) ordered. We only accept Your offer and
conclude the contract of sale for a Product ordered by You, when the Product is dispatched to
You and an e-mail confirmation is sent to You that the product has been dispatched to You (the
"Dispatch Confirmation Email").
If Your order is dispatched in more than one package, You may receive a separate Dispatch
Confirmation Email for each package, and each Dispatch Confirmation E-mail and corresponding
dispatch will conclude a separate contract of sale between You and us for the product(s)
specified in that Dispatch Confirmation Email.
In case the product was not delivered or any item is missing and you received a delivery
confirmation email/SMS, report the issue within 48hrs from the date of delivery confirmation for
the us to investigate.The company shall not entertain any complaints post 48 hours of the
delivery confirmation email/SMS.
You can cancel Your order for a product at no cost any time before we send the Dispatch
Confirmation Email relating to that product by reaching out to us either by calling us at +91
7406 147 147 (Working hours: Monday to Saturday, 9.00 am to 5.30 pm) or by sending us an email
at support@phablecare.com.
We sell the Product only in quantities which correspond to the typical needs of an average
household. This applies both to the number of Products ordered within a single order and the
placing of several orders for the same product where the individual orders comprise a quantity
typical for a normal household. (B2C)
We have the right to cancel the Product at any point in time without any explanation and Phable
has the right to not allow business purchases on Phable to You if a fraudulent activity is
identified.
Images of the Product are mentioned in the Our Product page for promotional/representational
purposes only. Before placing Your order kindly go through detailed information about the
product description.
The Products are properly packed and secured and protected in such a manner as to enable them to
reach the delivery address in good condition.
Each delivery of the Product is accompanied by a delivery note which shows the date of the
purchase order form, the order number (if any), the type and quantity of the product (including
the serial/code number of the Product, if applicable).
Open Box / Unpacked Deliveries
Kindly do not accept the delivery if the box is unsealed/opened. Once You have accepted an open
box/unpacked delivery, no return request will be processed, except for manufacturing
defects.
The Return Policy period depends on the product category. Kindly visit the respective product page/manufacture website to know more about the return policy period applicable for different Products. Following Products shall not be eligible for return or replacement:
The Product marked as "non-returnable" on the product detail page cannot be returned by You. Please visit the specific product page for additional details. If You have received a non-returnable product in a damaged/defective condition, You can contact us within 48 hours from the delivery of the Product. We will not accept the "non-returnable” Product if We are contacted later than 48 hours from the delivery of the Product.
Your Products are not eligible for return/replacement, and refund after the fourteen (14) Business Days return period has expired. You must reach out to the manufacturer for any returns or replacements post the expiration of the return period, if the product is under Warranty Service as per manufacture guidelines.
Return/Replacement will be processed only if it is within the return window mentioned on the respective product page, and additionally, following conditions are met. In the event that the Products are returned within the return window of the respective, Phable shall not accept the returned Product if:
The Products shall not be eligible for return/replacements/refunds in some cases, including but not limited to:
In the event of return of the Products to us, kindly take the Image/video of the product while returning to the delivery person.
Refunds will be processed once we receive the product to us and is verified. The condition of the
product should be the same as a shared image/video by the customer.
The refund for prepaid orders will be processed within seven (7) working days from the date of
receiving product to the original payment form.
COD (cash on delivery) payments will be processed to the Bank Account or Phable wallet Account.
If You wish to receive the COD orders refunded to Your bank account kindly share the account
details with us.
If You return a fulfilled Product in accordance with the terms mentioned herein to Phable, You
can request us to reimburse the return shipping charges You incurred. In such a case, we may ask
You to provide the courier receipt.
In the event the User sends/returns a wrong Product to Us, we may at Your request resend any
wrong Product sent. The courier expenses for the same shall be borne by You and the Company
equally.
For the purposes of the following terms and conditions (“Phable Care Diagnostic Terms”), the service provided to the user is (hereinafter referred to as the “You” / “Your” / “User”) the facilitation of lab tests /Diagnostic services offered for sale by third-party labs / diagnostic centres (“Diagnostic Services”), as detailed hereinafter. Phable Care operates and facilitates the sale diagnostic services through the Platform.
Please go through these Phable Care Diagnostic Terms carefully before you decide to avail the Diagnostic Service facilitated by Phable Care on its Platform. The Phable Care Diagnostic Terms set out herein are in addition to the Phable Care Terms and Conditions (available at https://www.phablecare.com/terms-and-conditions) read with the Privacy Policy (available at https://www.phablecare.com/privacy-policy), (the Terms and Conditions and Privacy Policy are together referred to as “Standard Policies”) and together they constitute a legal agreement between You and Phable. The Standard Policies and the Phable Care Diagnostic Terms are to be read in connection with Your visit to the Platform and Your use of the Diagnostic Service respectively. To the extent of any inconsistency between the Standard Policies and the Phable Care Diagnostic Terms herein, the Phable Care Diagnostic Terms herein shall prevail over the Standard Policies to the extent of the inconsistency.
These Phable Care Diagnostic Terms apply to any person who avails Diagnostic services on the Platform. The User is required to be registered on the Platform to use the Diagnostic Services provided on the Platform. As a part of availing the Diagnostic Service, You may choose different packages available pursuant to the Diagnostic Service which best suits Your needs as per the plan details set out in Your Phable Care Application/ Platform. The User specific details will be visible to You on Your purchased product/service page hosted on Your Phable Care Application/Platform.
If you have any questions about any part of these Phable Care Diagnostic Terms, feel free to contact us either by calling us at +91 7406 147 147 (Working hours: Monday to Saturday, 9.00 am to 5.30 pm) or by sending us an email at support@phablecare.com.
By availing the Diagnostic Services, you signify your acceptance of the terms of the Standard Policies and these Phable Care Diagnostic Terms.
We reserve the right to modify or terminate any portion of these Phable Care Diagnostic Terms and the Standard Policies for any reason and at any time, and such modifications shall be informed to You by appropriate notifications on the Platform. You should read these Phable Care Diagnostic Terms and the Standard Policies at regular intervals. Your continued availing of Diagnostics Service following any such modification constitutes your agreement to follow and be bound by these Terms and the Standard Policies so modified.
You acknowledge that you will be bound by these Phable Diagnostic Terms specifically for availing any of the Plable Diagnostic. If you do not agree with any part of these Phable Diagnostic Terms and/or the Standard Policies, please do not use the Platform or avail the Diagnostic Service. Your access and use of the Diagnostic Services will be solely at the discretion of Phable.
You must be eighteen (18) years of age or older to register on the Platform for availing the Diagnostic Service and You shall have the right, authority and capacity to use the Platform for availing the Diagnostic Service and agree to and abide by these Terms.
The diagnostic services are offered to You through various modes which shall include the issue of discount coupons and vouchers that can be redeemed for various goods/ services offered for sale by relevant third party service providers. To facilitate the relation between you and the third party service providers through the Platform, Phable Care shall send to You (promotional content including but not limited to emailers, notifications, and messages).
The website and the application is a platform that You and third party service providers utilize to meet and interact with each other for their transactions. Phable Care is not and cannot be a party to or save as except as may be provided in these User Terms and Conditions, control in any manner, any transaction between You and the third party service providers.
Payment for the Diagnostic Services: You will pay to Phable Care at the time of booking the Health Diagnostic Services, at the rates set out in the product/service page on the Platform. At the time of visiting the third party labs for availing the tests, You are not required to pay any amount as long as You have completed the payment on the Platform.
You may have an option to cancel the Diagnostic Services availed on the platform within[∙]. You will contact Phable Care on the customer support chat channel regarding cancelling Diagnostic services booked on the Platform. Further, Phable Care may, subject to the agreement executed with the third party labs and diagnostic centre’s refund the amount paid by You towards your availing diagnostic services.