For the purposes of the following terms and conditions (“Specific Terms”), the service provided to You is the facilitation of consultation with the MSP/s (medical service provider; including all doctors) and other benefits that Phable may offer in the future, as a part of such consultation (“consultation Service”). Phable only facilitates the consultation Service through its Platform.
  1. Nature And Applicability of Specific Terms
    Please go through these Specific Terms carefully before you decide to book a consultation facilitated by Phable. The Specific Terms set out herein are in addition to the Standard Terms and together they constitute a legal agreement between You and Phable. The Standard Terms and the Specific Terms are to be read in connection with Your visit to the Platform and Your use of the consultation Service respectively. . These Specific Terms apply to any person who avails consultation Service on behalf or for the benefit of a patient. The User is required to be registered on the Platform and should have availed consultation Service.. By booking the consultation, you signify your acceptance of the Standard Terms and Specific Terms  . If you do not agree with any part of these Specific Terms and/or the Standard Policies, please do not use the Platform or avail the consultation Service. Your access and use of the consultation Service will be solely at the discretion of Phable.
  2. Appointments
    Phable will ensure that You are provided with the booking appointments of online and in-person consultations. However, if such an appointment is later canceled by the medical practitioner, or the chosen medical practitioner/ Doctor is not available for appointment, Phable bears no liability. The results of the search that You perform on the app for medical practitioner/Doctors should not be construed as an endorsement of any of the medical practitioner/Doctor. If You decide to engage with a medical practitioner/Doctor to seek medical services, You shall be doing so at his/her own risk. You shall show up to the in-person consultation once the consultation is booked with the concerned medical practitioner/Doctor. Users opting for pay later consultation Service, understand and agree that the fees displayed on the application is indicative and might vary depending upon the consultation duration and procedure opted, if any.
  3. Disclaimers
    Phable is not involved in providing any medical advice or diagnosis and hence is not responsible for any interactions between You and the medical Practitioner/Doctor. You understands and agrees that Phable will not be liable for:
  4. Phable Cash Capping
    1. Online Customers: 
      The User shall only be allowed to use 5% of the  Phable Cash at the time of purchase of doctor consultations, subject to a maximum redemption of INR 50 Phable Cash per order.
    2. Offline Customers: 
      The User shall only be allowed to use  5% of the  Phable Cash at the time of purchase of doctor consultations, subject to a maximum redemption of INR 50 Phable Cash per order.
  5. Cancelation
    If You wish to cancel a video consultation Service, a cancellation fee of Rs. 50 would be deducted and the remaining amount would be issued as refund.
  6. Refund
    In case the patient does not show up at the clinic for the paid booked consultation, the refund decision is at Phable’s discretion, and the same will be communicated after discussing with the concerned medical practitioner/Doctor. In cases where the medical practitioner/Doctor with whom You have booked an appointment is not able to meet You or the patient and complete the consultation Service, the user has to connect with the customer support either by calling us at +91 7406 147 147 (Working hours: Monday to Saturday, 9.00 am to 5.30 pm) or by sending us an email at support@phablecare.com and raise a refund request within 5 (five) days from the date of booking. Once the instance is confirmed, full refund would be initiated.